Terms of Service

Haven Development provides hosting, game hosting, bot hosting, Lavalink hosting, web hosting, VPS, VDS, dedicated servers, managed installs, and related support. Unless a plan says otherwise, server products are unmanaged and you are responsible for your apps, content, credentials, backups, and use of the service.

Orders are accepted after payment is confirmed, fraud checks pass, and the requested configuration is available. Some products are provisioned on Haven infrastructure, while some are delivered through third-party data centers, networks, licensing vendors, or infrastructure providers.

Provider-backed products may require availability checks, provisioning review, cancellation review, or provider-side approval before a change is final.

Recurring invoices may be generated before the service due date so customers have time to pay before expiration. Services are renewed only after payment is confirmed. If payment is not received by the due date, the service may be suspended, cancelled, or allowed to expire according to the product policy.

You may request cancellation from the client area. For Haven-hosted bot hosting, Lavalink hosting, and web hosting, immediate cancellation within 24 hours of the initial payment may be eligible for review. After 24 hours, cancellation normally takes effect at the end of the billing period unless Haven manually approves otherwise.

Provider-backed VPS, VDS, dedicated, storage, Windows, or similar services may require review before immediate cancellation or refund eligibility can be confirmed. Until a review is approved, the service remains subject to its existing billing and provider rules.

Refunds are not automatic. Eligible refunds may be issued as account credit unless Haven chooses another method. Repeated, abusive, high-risk, or policy-violating refund requests may be denied or sent for manual review.

• Keep credentials secure and use strong authentication where available.
• Maintain backups unless the plan explicitly includes managed backups.
• Use only lawful content, software, scripts, plugins, mods, and workloads.
• Respond to abuse, billing, identity, or support requests when required.

Product specifications, pricing, regions, add-ons, and availability can change. We aim to keep checkout accurate, but if a configuration is unavailable, mispriced, unsafe, or impossible to deliver, we may cancel, refund, credit, or offer an alternative.

We may suspend or terminate services for non-payment, abuse, policy violations, security risk, chargebacks, fraud risk, illegal content, or activity that harms Haven, customers, providers, or networks.