Privacy Policy

We collect account details, billing records, service configuration details, support messages, security logs, payment status, IP addresses, and checkout or support instructions needed to provide services.

For game hosting, VPS, VDS, storage, Windows, dedicated, and managed install orders, we may process locations, operating systems, add-ons, IP preferences, app choices, game titles, RAM choices, mod/plugin notes, setup notes, and support instructions.

• Provide, provision, secure, monitor, bill, and support services.
• Review orders for fraud, abuse, payment risk, and technical availability.
• Communicate about invoices, tickets, incidents, renewals, and service updates.
• Comply with legal obligations and enforce policies.

We may share limited information with payment processors, data centers, infrastructure providers, DDoS mitigation providers, license vendors, email providers, and support platforms when needed to provide or protect services.

When a service requires third-party infrastructure, cancellation review, abuse review, licensing, fraud checks, or provider support, we may process the minimum service details needed to operate the service. This can include service IDs, IP addresses, locations, selected operating systems, add-ons, support notes, cancellation reasons, and provider request references.

Payment details are processed by our payment providers. We store billing records, invoice status, transaction references, account credits, subscriptions, and payment method references needed to manage your account.

We keep records as long as needed for service delivery, billing, tax, fraud prevention, dispute handling, security, legal compliance, and operational history.

We use reasonable administrative, technical, and access-control safeguards. No system can be guaranteed completely secure, and customers remain responsible for protecting their own credentials and server data.

Questions about privacy, data, or account records can be sent through a support ticket from your Haven Development account.