Service Level Agreement

This SLA applies to active paid services in good standing. It does not apply to unpaid, suspended, beta, trial, customer-misconfigured, cancelled, or policy-violating services.

We target commercially reasonable availability. Resold VPS, VDS, storage, Windows, dedicated, and provider-backed products are also subject to third-party provider, network, and data center availability.

Manual setup time, fraud screening, provider verification, hardware stock checks, license checks, configuration review, and customer approval delays are not downtime.

• Scheduled or emergency maintenance.
• Third-party outages, routing issues, data center incidents, and DDoS mitigation events.
• Customer code, game mods, plugins, OS changes, firewall rules, credentials, DNS, domains, or configuration mistakes.
• Abuse, attracted attacks, excessive use, or policy violations.

Any SLA credit is reviewed manually and may be issued as account credit. Credits do not apply to unpaid invoices, provider review periods, customer-side issues, or services cancelled for abuse or non-payment.